"If an organisation decides that a breach doesn't need to be reported, they should keep their own record of it and be able to explain why it wasn't reported if necessary.". The Information Commissioner's Office (ICO) said it had not received a data breach report from Travelex. Russia spy chief suggests West behind cyber-attack. The site is … In a statement, the force said: "On Thursday, 2 January, the Met's Cyber Crime Team were contacted with regards to a reported ransomware attack involving a foreign currency exchange. “Travelex customers are understandably concerned that their data might have been compromised after seeing reports that the hackers behind the attack have stolen their data,” Kate Bevan, Which?’s computing editor, said in a statement. Hmm… Travelex’s official Twitter account was a little more forthcoming with the truth, admitting that its systems had been hit by a “software virus”. I think that no more could be asked from Pulse Connect, they found an issue and responded very quickly with a fix. The currency … On New Year’s Eve 2019 the Sodinokibi hacking group launched their attack. My point being, that Travelex only became a target because of a weakness that was visible for all to see. $6 Million in Bitcoin Demanded UK currency exchange site Travelex has gone dark due to a ransomware infection following a network breach. BBC Worklife: The professional stakes of using profanity, Eurovision winner says contest is history for him. It is the latest victim in an explosion of ransomware attacks seeking crypto payouts. As of yesterday, they have now put the business up for sale. Israel's military is preparing for more strikes on Hamas’s tunnel network in Gaza, a spokesman says. In February 2005, buy-out firm Apax Partners bought a majority stake in the company, but Dorfman retained 30% and continued to … "We apologise to all our customers for any inconvenience caused as a result," Mr D'Souza said in the statement. Instead of saying they had been hacked, they went with a misleading “Planned Maintenance” notice on their website. VideoYoung teens in US react to getting first vaccine, Why this WW2 hero didn't get a Victoria Cross. Unforgivable for any business, but for a financial company the size of Travelex with so much to lose it defies belief. London-headquartered Travelex, which describes itself as “the world's leading foreign exchange specialist,” operates online around the world and in airports, as well as supporting travel money services for several high street lenders in the UK. A ransomware gang called Sodinokibi has told the BBC it is behind the hack and wants Travelex to pay $6m (£4.6m). The company has since told the BBC that its systems are currently down and it is unable to sell or reload its pre-paid travel cards. The hack has affected at least 14 UK banks that rely on Travelex for travel money services. Hack days represent a chance to practice the craft in its purest sense. Dates of birth, credit card information and national insurance numbers are all in their possession, they say. Travelex’s parent Finablr is washing its hands of the ransomware-stricken forex provider as it struggles with the twin shocks of the Covid-19 pandemic and a … ", Sainsbury's Bank also said its online travel money services were unavailable, although it said customers could still buy travel money in its stores. Video, Russia spy chief suggests West behind cyber-attack, Young teens in US react to getting first vaccine. Then another seven days and the sale of the entire base.". As of 22nd April 2020 Travelex is now up for sale. Related stories 17,000 Tesco customers hit by Travelex data breach Make things as simple as possible, consolidate your systems so you have less to patch, establish your biggest risks and put in an automated patching system. The Metropolitan Police is leading the investigation into the attack. In January this year, it was reported that foreign exchange company Travelex suffered a ransomware attack that resulted in its systems going offline. "The deadline for doubling the payment is two days. Fallout from the hack could put a $30.8 million dent in the Travelex's first-quarter underlying core earnings, Reuters reported. The gang, also known as REvil, claims to have gained access to the company's computer network six months ago and to have downloaded 5GB of sensitive customer data. The recovery operation is being co-ordinated from a Travelex office in the UK and the company insists that no customer data has been leaked. On New Year's Eve, hackers launched their attack on the Travelex network. Maybe you cannot patch everything, but by not patching your external facing VPN and all the Windows computers, you are leaving yourself wide open. Hackers are believed to be threatening to publish 5GB of Travelex customers' personal data, including social security numbers, dates of birth and card payment details, putting UK clients at risk. "The Travelex UK website still only says 'planned maintenance', a week after the problems began - many customers will be completely unaware hackers gained access to their network, and allegedly their personal data," he said. ", A spokesperson for First Direct, which is owned by HSBC, said: "Unfortunately, our online travel money service is currently unavailable due to a service issue with third party service provider, Travelex. The hack cost Travelex $2.3 million in ransom and an unknown amount in lost business. They handed over $2.3 million in ransom to the attackers, which of course just fuels the fire for everyone else. On New Year's Eve, hackers launched their attack on the Travelex network. . . All customers were offered a free year-long identity fraud protection service through Experian. ... emails and text messages offering ‘support’ to try and trick people into handing over personal information or bank details… Should encryption be curbed to combat child abuse? Could this be the true cost of poor cyber hygiene? The quoted ransom demands are consistent for the gang's victims of Travelex's size. Travelex said at the time that the leak had been a case of ‘human error’ rather than a cyberattack. The company has resorted to carrying out transactions manually, providing foreign-exchange services over the counter in its branches. The idea is to weaponise the hefty fines associated with GDPR violations to pressure the company into paying.". Travelex Travel On Hack download Add Own Tips and Tutorials Each visitor is able to add own tips, cheats and hacks, tricks and solutions for any mobie app. The BBC is not responsible for the content of external sites. Cost and consequences of Travelex hack could run and run. It is likely that Sodinokibi found the Pulse Connect Secure VPN vulnerability in the public domain and then started scanning large company networks to find which of them have a Pulse Connect Secure VPN. Travelex was affected by a form of ransomware called Sodinokibi, but said that it didn’t pay any money to the hackers. Travelex has not said if any ransom was paid. But, it said: "Existing cards continue to function as normal and customers in the UK can continue to spend and withdraw money from ATMs. This started with stealing data, before pushing ransomware to their computers and completely taking Travelex offline. Firstly because they didn’t patch a VPN for over nine months and a Windows machine for over two years. Yes. SE1 0AS, Implement Cloud managed and patched firewalls such as Cisco Meraki, Rollout an automatic Operating System patching system like Automox. Once a few positive hits come back of VPN’s with that vulnerability, the group decide which one to target, select the best time, form a plan, and go for it. The first thing the group did was exploit a vulnerability in the Pulse Connect Secure VPN. There is no doubt, however, that the repercussions will continue for many months, and may incur high costs for the business along with reputational damage … ", In a statement on Thursday, Travelex boss Tony D'Souza said: "We regret having to suspend some of our services in order to contain the virus and protect data.". The cybercriminals also claimed to have stolen customers’ personal data – including payment card information – and threatened to release it to the public domain unless Travelex paid up. Travelex lost all credibility within the market. View Larger Image. I would imagine that they had previously broken into the VPN, maybe a month before, and ran a scan from within the network to find the vulnerabilities of their Windows computers. Travelex confirmed over 17,000 customers could have been affected, although at the time Travelex insisted that no financial details had been compromised. As a result, the company took down its websites across 30 countries to contain "the virus and protect data". As a result of the ransomware attack launched on New Year’s Day Once the attackers were able to bypass the VPN and get onto the corporate network they exploited a Windows vulnerability CVE-2018-8453 to successfully gain admin rights to the systems. In a statement to the BBC, the bank said: "We're in close contact with Travelex so that we can resume our online service as soon as possible. Sodinokibi, the ransomware group behind the hack, had demanded £4.6m to restore Travelex’s systems. Travelex was founded by Dorfman and opened its first branch in central London in 1976. It is unlikely they would leave it to chance that they would find a vulnerability in the Windows system once they were past the firewall. "The REvil/Sodinokibi group has been a quite sophisticated group for a long time now. ", Bank currency services hit by Travelex site attack, Cyber-attack forces company to use pen and paper, Israel poised for night strikes on Hamas tunnels. The CVE-2019-11510 vulnerability was first patched back in April 2019 even though the vulnerability wasn’t publicly available until August 2019. Customers have not been sent any email communication about the cyber-attack, but queries are being replied to on social media by the company. W hile the world prepared to celebrate New Year’s Eve, currency exchange firm Travelex was hit by a ransomware virus unleashed by a criminal gang.. The hack cost Travelex $2.3 million in ransom and an unknown amount in lost business. Travelex, the British foreign exchange company, is seeking a buyer, the Financial Times (FT) reported. Read about our approach to external linking. Travelex is a foreign exchange company that operates in 70 countries, with more than 1,200 branches, 1,000 ATM machines and revenue in excess of $850 million. Travelex websites across Europe, Asia and the US have been offline since 31 December, with a message to visitors that they are down for "planned maintenance". Hackers held Travelex to ransom, demanding the firm pay $6m (£4.6m) before they unlock its systems. “As part of its continuing assessment … As of 22 nd April 2020 Travelex is now up for sale. Foreign exchange giant Travelex is reportedly being held to ransom by cyber hackers. In 2018, the details of 17,000 Tesco Bank customers were leaked by Travelex, including full names, emails, phone numbers and partial bank details. The uptake of the hack day was exceptional. The hackers said: "In the case of payment, we will delete and will not use that [data]base and restore them the entire network. On New Year’s Eve, foreign exchange provider Travelex was hit by a devastating ransomware attack, which weeks later is far from resolved. According to Fabian Wosar, a ransomware expert at cyber security company Emsisoft, the attack has all the hallmarks of the REvil gang. "Travelex have a responsibility to clearly communicate with customers and business partners the gravity of the situation.". Video, Young teens in US react to getting first vaccine, Supermodel Campbell becomes mum to baby girl, Shaking China skyscraper sends shoppers fleeing, US police shooting of black motorist 'justified', Don't holiday in amber list countries, says PM, Ariana Grande gets married in 'intimate' ceremony, The woman who unseated a prime minister of 20 years, Cyber-attacks are targeting large companies and demanding huge payments. 58 Southwark Bridge Road, The hackers infiltrated Travelex's systems, encrypted customer data and are now demanding around £4.6m in bitcoin to unlock the information and allow Travelex to restore their normal operations. Israel closes Gaza border after mortar attack, Spain sends troops as 8,000 migrants enter enclave, Russia spy chief suggests West behind cyber-attack. The attack resulted in Travelex websites in at least 20 countries going offline, left its retail locations to carry out tasks manually, and … On 8 November 2000, it bought Thomas Cook's worldwide foreign exchange business for £440m, which significantly expanded its international operations.. Inquiries into the circumstances are ongoing.". Virgin Money's site showed an error message, which said: "Our online, foreign currency purchasing service is temporarily unavailable due to planned maintenance. Under General Data Protection Regulation, a company that fails to comply can face a maximum fine of 4% of its global turnover. Travelex says it is working with police and has deployed teams of IT specialists and external cyber-security experts who have been working continuously. Nor has it disclosed any details on what the attackers have access to, and whether they can control the pipelines.“Colonial Pipeline is taking steps to understand and resolve the issue,” the company said in a statement. "Stealing data essentially gives threat actors additional bargaining chips when it comes to dealing with companies unwilling to pay the ransom. But it would not say what data could potentially be at risk. VideoRussia spy chief suggests West behind cyber-attack, Six hospitals, three days and a Covid nightmare, Israel defends Gaza strategy as death toll mounts, Young teens in US react to getting first vaccine. Read about our approach to external linking. © 2021 BBC. Secondly, because of the way they handled the fallout. "The public response from Travelex has been shockingly bad," said security researcher Kevin Beaumont. From there Sodinokibi could pretty much do as they wish, and their wish was to takeover everything. "With what we know about the incident and the hackers' mode of operation in the past paints a consistent picture, which leads me to believe that REvil indeed hit Travelex," he said. For most businesses who have moved to the cloud this really is quite easy. "For customers who have ordered money online, please contact Travelex customer services by phone or via social media to discuss their individual situation and requirements. Travelex is a foreign exchange company that operates in 70 countries, with more than 1,200 branches, 1,000 ATM machines and revenue in excess of $850 million. They identity opportunities and find prospects that match a criteria, rather than targeting specific companies. Speculation rose meanwhile in the technology press that Travelex had been hit by ransomware, and that staff had been ordered by bosses not to answer any questions about the incident but … Write questions and wait for the answer from other players. Details of the attack Travelex's decision to take down its site has meant the large network of other firms that use its services cannot sell currency online. Supermodel Campbell becomes mum to baby girl1, Shaking China skyscraper sends shoppers fleeing2, Spain sends troops as 8,000 migrants enter enclave3, Israel closes Gaza border after mortar attack4, US police shooting of black motorist 'justified'5, Don't holiday in amber list countries, says PM8, Ariana Grande gets married in 'intimate' ceremony9, The woman who unseated a prime minister of 20 years10. Scam warning as Travelex hack continues. A spokeswoman added: "Organisations must notify the ICO within 72 hours of becoming aware of a personal data breach unless it does not pose a risk to people's rights and freedoms. My assumption is this was the same for the Travelex hack. Follow these steps: Save my name, email, and website in this browser for the next time I comment. On New Year's Eve, hackers launched their attack on the Travelex network. Here at Travelex, we ran our 3rd Hack Day. The system will be back online shortly. History. London, Travelex did not initially acknowledge the hack publicly and a notice posted online stated that its website was down for “routine maintenance”. The company has said it is keeping its partners up to date on the response to the cyber-attack. What happens to your body in extreme heat? As a result, the company took down its websites across 30 countries to contain "the virus and protect data". Foreign currency exchange service Travelex paid $2.3 million in ransom to REvil ransomware gang in January after the hacker group encrypted the company’s files, the Wall Street Journal has reported. “Planned maintenance”? Think of a hacking group like any other business with a sales strategy. This is very different to an attacker sitting at home, deciding that come what may they are going to bring Travelex to its knees and there is nothing Travelex can do about it. Monitor the health of all your Cloud Apps, Cyber Security Products and network using ThreatAware. Attackers demanded a payment of $6 million worth of bitcoin after hacking Travelex, a foreign currency exchange company. However, it was the first one we ran with huge amounts of buy-in from internal stakeholders and one which was supported infectiously by stellar Travelex team. Hackers are holding foreign exchange company Travelex to ransom after a cyber-attack forced the firm to turn off all computer systems and resort to using pen and paper. As a result, the company took down its websites across 30 countries to contain "the virus and protect data". 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